About the Department
As NC State’s central office and authoritative source for institutional reporting and analytics, Institutional Strategy and Analysis (ISA) supports the university’s strategic decisions, planning activities, operations, evaluation efforts, and accountability by providing consistent, reliable information and analysis to university leaders, administrators, faculty and staff, students, external stakeholders, and the public.

In carrying out its mission, ISA:
Collects, analyzes, interprets, models, and reports information about NC State
Manages institutional strategic planning, including implementation planning and metrics for the university strategic plan
Provides leadership in governance and strategy with respect to the university’s academic and administrative data
Administers, analyzes, supports, and oversees institutional surveys
Supports, administers, and maintains applicable data structures, applications, and systems
Essential Job Duties
The Business Intelligence Analyst supports ISA reporting and analytics functions by understanding the content, format, data definitions, and appropriate usage of institutional data and applying that knowledge to meet the information needs of university leadership, administrators, and the NC State community. The Business Intelligence Analyst identifies, collects, analyzes, and reports student, employee, and other data, and builds and maintains dashboards and other self-service institutional data tools in support of external reporting requirements and internal planning, analysis, and decision-making.

The Business Intelligence Analyst provides analysis and interpretation of the data; promotes accuracy, integrity and consistency of data and data products; and effectively reports and communicates information to a variety of constituents. The ideal candidate will have experience in the phases of enterprise data life-cycles in higher education, including data acquisition, cleaning and processing, documentation, data validation and analysis, visualization, and user support.

Specific duties of the position include but are not limited to:
Identify information needs and propose projects and solutions to meet those needs
Work with other ISA staff, project teams, and campus partners to identify and document requirements for new analytical products, as well as enhancements to existing reports and dashboards
Build, document, and maintain enterprise analytical products – datasets, tables, reports, dashboards, visualizations – that accurately aggregate, summarize, and convey NC State’s student, curriculum, employee, and other institutional data
Develop, streamline, and automate processes for managing, maintaining, and producing data and analytical products
In consultation with ISA staff, create documentation for official ISA datasets and analytical products
Support users of ISA’s data and analytical products by creating high quality user-friendly documentation, developing instructions or training materials, and being a resource and point of contact for end-users
Assist with data validation and data quality reviews of existing reports, dashboards, and institutional datasets
Other Responsibilities
Other duties as assigned.
Qualifications
Minimum Education and Experience
Master’s degree OR
Bachelor’s degree with zero – two years of relevant experience OR
An equivalent combination of education, training and relevant experience
Other Required Qualifications
Experience with analytics-related programming languages (such as SAS, SQL)
Experience with data visualizations (such as SAS VA, Tableau)
Experience with querying, transforming, and analyzing data to produce usable information
Ability to understand and work with complex, cross-functional data
Ability to create and update analytics-related documentation
Ability to ensure data quality and integrity
Strong communication skills and ability to understand the needs of the upper administration and the university community
Ability to meet deadlines and manage competing priorities in a fast-paced environment
Ability to follow security procedures and work with secure/confidential data
Self-motivated, with high standards for rigorous and detailed work
Ability to collaborate with others and to work in a team environment
Preferred Qualifications
At least one year of professional experience working with data to produce reports, dashboards, or perform data analysis
Experience with SAS or SAS certification
Experience in higher education in a professional role utilizing or handling university data