Coordinator of Campus Visit Experience

Job ID: 276390
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University -

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

The Office of Admissions is seeking a dynamic, student centered, professional with a passion for leading a campus visit program designed to establish Augusta University as a top-choice institution for prospective students and parents. The Coordinator of Campus Visit Experiences represents AU at both on and off-campus programs and events to prospective students, parents, high school counselors and other individuals and organizations by planning and implementing all on-campus visit programs and off-campus admissions events including preview days, daily campus tours, admitted student events, information sessions, group tours, all virtual events. The Coordinator reports visit data, and strategizes event efforts to meet future enrollment goals. The Coordinator. provides supervision of student assistants, campus tour guides, and serves as an advisor for the 1828 Student Ambassador program. This position plays a critical role in the strategic enrollment planning and leadership of the office, particularly the student staff who are responsible for representing the University. The Coordinator of Campus Visit Experiences will work in concert with the recruitment team, academic departments, student success offices, and other on- and off-campus partners, to recruit students and meet enrollment goals for the institution.

Responsibilities

Duties include, but are not limited to:

COORDINATION OF ON-CAMPUS/OFF-CAMPUS VISIT PROGRAMS: Create a multi-year plan to develop, conduct, and assess all on-campus and off-campus visit programs, both face-to-face and virtual events, including daily campus visits and large-scale events, and off-campus admissions events by facilitating the visit experience through management, logistical coordination, student leader and staff involvement; information sharing, and training. Coordinate the logistics and scheduling for the day-of events, evaluating effectiveness as a function of yield initiatives and recommending improvements based on visitor experience and feedback. Collaborate and communicate with each of the undergraduate academic colleges to develop programming and faculty involvement, ensuring that each member of the campus community understands the purpose of the event, as well as their role.

BUDGET MANAGEMENT: Execute independent judgment to manage all expenditures and funds in a $50,000 annual budget designated for campus events and visits. This includes facility fees, employee overtime, food and beverage, setup fees, and promotional items.

CONDUCT DAILY CAMPUS VISITS: Represent Augusta University by conducting the daily campus visit program, delivering daily information sessions, and managing daily campus visits (face-to-face and virtual) to include scheduling visitors, scheduling 1828 Ambassadors for campus tours, providing academic major information, and addressing the interests of prospects and parents while showcasing the campus opportunities available at Augusta University.

LEAD 1828 STUDENT AMBASSADORS: Provides direction and leadership for the 1828 Student Ambassador program through the coordination, selection, training, management, and evaluation of the more than 30 campus tour guides, creating a well-trained core of representatives for the university. Recruits, hires, and selects 10-15 student assistants. Mentors and manages these students' assistants, directing their daily work assignments, timesheets, and professionalism.

MARKETING OF VISITS AND PROGRAMS: Collaborate with division leadership, digital content specialist, and communications specialist regarding the website and publications to promote campus visit programs. Develop customized communications plans as a follow-up to campus visits. Increase campus visits to maximize prospect yield to enrolled students.

REPRESENTATION OF AUGUSTA UNIVERSITY: Represents Augusta University to prospective students, families, and high school counselors. Answers inquiries and recruits students to Augusta University through college fairs and face-to-face and virtual school visits. Travel is required. Also works with the Assistant Director of Communications on Slate (CRM) processes that assist with admissions emails, inbound inquiries, text messaging, and other forms of communication with students. Responsible for admissions walk-in customer service and office phone coverage. Contributes to additional functions and projects in the Office of Academic Admissions; serves on various university committees, serves as liaison of admissions to the university for admission program.

OTHER DUTIES: Performs other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university and a minimum of one year of experience in recruitment, event planning, customer service, marketing, or higher education.

Valid driver's license is required.

Preferred Qualifications

Master's degree from an accredited college or university is preferred.

Management skills related to supervision, planning, and familiarity with secondary and postsecondary school systems are also preferred.

Knowledge, Skills, & Abilities

KNOWLEDGE

Knowledge of Banner and Customer Service Management Systems.

Proficient in Microsoft Office and other computer software/databases.

SKILLS

Excellent interpersonal, written, and verbal communication skills.

Detail-oriented with strong organizational, prioritization, and customer service skills.

ABILITIES

Ability to maintain confidentiality.

Ability to work independently with undergraduate students and their families.

Shift/Salary/Benefits

Shift: Days; Monday-Friday (Work outside of regular business hours may be required)

Pay Band: B8

Salary: $45,400.00/annually - $50,487.00/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. \"Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success.\"

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer, welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/ Search Job ID: 276390

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=276390&PostingSeq=1

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