Job Summary
We are a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to improve the world. Learn more about Ross and our mission and values here.


This role is hybrid with onsite expectations in Ann Arbor, MI. For a full job description, see link here. For questions about this role, email [email protected].


Purpose:
As an Administrative Assistant, you will provide reception duties and general office assistance to the Dean's Suite. In addition, you will provide exceptional customer service to faculty, staff, students, alumni, and visitors. You will report to Executive Assistant to the Dean.

Why Work at Michigan?
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan
for a secure future. Benefits include:

Generous time off (Vacation, Holidays, Season Days)
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Flexible Work Program
Ross Onsite Fitness Center
Responsibilities*
Reception / Office Management

Management of Dean's Suite reception area
Receive, sort, and distribute the US, campus, and express mail for the entire Dean's Suite.
Manage and prioritize work requests.
Maintain organizational systems for electronic files, paper files, databases, etc.
Respond to and follow-up on inquiries from other departments, campus community and the general public in a timely manner.
Assist with ordering and maintenance of appropriate office and kitchen supplies.
Place service calls, as necessary, for office equipment and general office maintenance.

Administrative Support

Provide support to the Dean's Suite administrative team as well as providing appropriate coverage during absences.
Assist with verbal and written communications including composing, typing, formatting, editing, proof-reading and revising using correct grammar, punctuation and spelling.
Prepare monthly p-card reconciliation and/or travel expense reports.
Work as part of a support staff team to provide exceptional customer service and serve as a resource of information to faculty, staff, students, alumni, and visitors.

Conference Rooms / Meetings / Events

Oversee the scheduling and use of up to four conference rooms by monitoring the rooms' calendars
Coordinate special room arrangements and equipment needs
Place catering orders as needed
Provide troubleshooting assistance with conference room equipment and communicate deficiencies to Ross IT
Provide general oversight of conference rooms (e.g. appearance, supply inventory).

Customer Service

Serve as the central telephone contact for the Dean's Office by triaging calls from faculty, students, parents, staff, alumni, donors, and the public. This requires familiarity with student issues, as well as an up-to-date knowledge of University activities/policies.
Greet visitors (faculty, students, parents, staff, alumni, donors, and the public), determine needs, and provide directional assistance.
Assist with special projects and other duties as assigned.
Required Qualifications*
High school diploma or equivalent is required.
1-3 years previous administrative support experience, preferably in an academic setting