Audio/Visual Technologist 2

Job ID: 276869
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University -

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

College/Department Information

The Division of Information Technology aims to deliver innovative, reliable, and secure services to support students, educators, clinicians, researchers, and administrators. As Augusta University's central IT provider, we manage essential IT resources such as the wired and wireless network, email, telephony, online collaboration tools, information security, software licensing, websites, and various other systems and applications.

Job Summary

Under general supervision, the AV Technologist II will set up and operate a variety of instructional technologies, video conferencing, and AV equipment, collaborating with faculty, staff, and students with an emphasis on excellent customer service. They will provide clear, concise, and diplomatic communications to resolve issues, and will work as an integral part of the instructional support team to provide support for collaborative learning and presentations. The AV Technologist II will also provide tier II support by interacting with the Lead AV Technologist and the AV Engineering & Systems team. The AV Technologist II will work in a team-based environment and require excellent communication skills among the team and customers. They will also mentor and train students. AV support workers. They will be required to enter & resolve incidents/tasks into Service Now's service management system. Weekend and evening support of events may be required as needed.

Responsibilities

Duties include, but are not limited to:

PROVIDE ASSISTANCE AND TECHNICAL SUPPORT TO PRESENTERS: Sets up tests, and facilitates use of the audio/visual systems, VTC systems, lecture capture systems, audio conferencing systems, WebEx's, computers, software. and related technology to support classroom teaching, meetings. and special events. Provides assistance and technical support to presenters to ensure successful presentations and use of audio/visual systems.

CONDUCTS PERIODIC INSPECTIONS OF AUDIOVISUAL EQUIPMENT: Conducts periodic inspections of audio/visual equipment and classroom technologies to proactively identify potential issues and minimize risks to the clients effect use of the room AV systems.

COORDINATES WITH OTHER IT TEAMS: Coordinates with other IT Teams to resolve escalated technical and functional issues.

MONITORS AND SUPPORTS LIVE DELIVERY OF INSTRUCTION: Monitors and support live delivery of instruction and special events utilizing audio conferencing and video conferencing learning technologies.

PARTICIPATES IN THE RECOMMENDATION AND DEVELOPMENT: Participates in the recommendation and development of reliable, efficient, and cost-effective solutions.

DIAGNOSES AND RESOLVES TIER: Diagnoses and resolves tier 1-2 level hardware and software issues.

MAINTAINS INVENTORY OF AUDIO/VISUAL SYSTEMS: Maintains inventory of audio/visual systems and checkout equipment.

TRAINING: Trains and mentors new AV student workers and new FT AV staff, including supporting classes and events outside of normal business hours.

OTHER DUTIES: Performs other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university and two (2) years of related experience OR Associate's degree from an accredited college or university and four (4) years of related experience OR High School diploma, GED, or equivalent from a State or Federal accrediting organization and six (6) years of related experience.

Valid driver's license required.

Preferred Qualifications

Bachelor's or Associate's degree from an accredited college or university in IT, Computer Repair, Electronics, Audio-Visual, Engineering or related area; InfoComm-Recognized AV Technologist Certificate.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases.

Experience in Windows and Macintosh hardware/software support.

Knowledge of using hand tools in the AV trade is a plus.

Knowledge of network connectivity.

SKILLS

Mentor and coach Student AV Assistants as required.

Excellent interpersonal, written, and verbal communication skills.

Detail-oriented with strong organizational, prioritization, and customer service skills.

ABILITIES

Ability to maintain confidentiality.

Analytical and problem-solving abilities.

Ability to troubleshoot and resolve AV system issues.

Ability to work before or after hours/weekends as required.

Must be able to climb ladders and lift in excess of 50 lbs.

Must maintain a valid driver's license with a clean driving record.

Must be able to stand, kneel, and crouch for long periods of time.

Ability to prioritize and execute tasks in high-pressure environments.

Must pay close attention to detail and possess excellent organizational skills.

Ability to read and understand technical documentation and conduct research.

Must maintain the following attributes while under pressure from deadlines: technical capability, professionalism, self-motivation, self-discipline, and focus.

Shift/Salary/Benefits

Shift: Days; Monday-Friday

Pay Band: B7

Salary: $20.29/hourly - $20.36/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. \"Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success.\"

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/ Search Job ID: 276869

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=276869&PostingSeq=1

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