Responsibilities:
The incumbent will update student records and provide front line coordination and support for the customer services operations of the Registrar's office.

Responsibilities include:

Coordinates and responds to a high volume of inquiries regarding student records, enrollment verifications and registration
Making adjustments to students' records, which include but not limited to, undergraduate declaration of major, grade changes, name and address changes and records notations
Answering customer service inquiries via RT, email and phone
Orientation support
Coordinates Inter-Institutional Enrollment with UMBC and other MD institutions
Assists students with using parchment transcript request service and registration systems
Other duties as assigned
Required Minimum Qualifications:
Bachelor's Degree
Prior work experience in a service delivery environment
Strong written and verbal communications skills
Ability to interpret and explain policy and procedural information
Basic word processing and data entry skills
Ability to work in a variety of online environments
High level of attention to detail and organization
Demonstrate exceptional customer service skills
Ability to work individually and collaboratively
Meet deadlines and communicate effectively with student and staff
One year in administrative staff work
Preferred Qualifications:
Prior work experience in higher education in an academic records or registration setting.
Experience with PeopleSoft and comfort in learning new web content management systems.