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Primary Function of Organizational Unit
The Facilities Operations Department reports directly to the Associate Vice Chancellor for Facilities Management and is responsible for the planning, repair, renovation and maintenance of all NCCU Facilities.
Primary Purpose of Position
The primary purpose of this position is to provide leadership and oversight of the diverse business aspects of departmental operations, including budget management (encompassing financial projections and fiscal planning), human resources management, legal affairs, auxiliary enterprises, policy matters, work order coordination, inventory and fiduciary responsibilities, university chargebacks, and the university event planning program.

Additionally, this position will contribute to the development of the departmental strategic plan. Reporting to the Associate Vice Chancellor (AVC), this role will supervise four full-time employees (FTEs) and manage a limited number of complex faculty portfolios within the Facilities Department.

The position may also be required to perform work in specialty areas or handle tasks requiring advanced skills across multiple business functions.
Required Knowledge, Skills, and Abilities
The successful candidate must have a thorough knowledge of standardized accounting practices and procedures, auditing principles adopted by the state, knowledge of appropriate business practices and procedures, as well as the ability to manage and improve business processes and ensure continuity.
Familiarity with budget management and Computerized Maintenance Management Systems (CMMS), Interscope, and Anaplan.
Human Resources and organizational management experience.
Demonstrated ability to perform fiduciary duties.
Demonstrated ability to work independently to gather, organize, summarize and analyze data within prescribed time frames.
Plans and develops budgets to meet Facilities Management need.
Ability to analyze business operations and/or financial statements, independently allocate resources, monitor expenditures, reconcile accounts, plan procurement, and oversee budgets and contracts.
Ability to choose an effective course of action, develop appropriate solutions and/or reach conclusions.
Effectively communicate and interact with faculty, staff and students, and other affiliates, at a high level, within a University setting.
Ability to listen and respond appropriately to others using the appropriate media (e.g. email, presentations, etc.).

Minimum Education/Experience
Bachelor’s degree in business administration, public administration, or related business area and three years of professional accounting experience, of which at least one is supervisory; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Licenses or Certification required by Statute or Regulation
N/A
Equal Opportunity Employer
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Primary Responsibilities and Duties
Function Program Knowledge
Describe the specific tasks and responsibilities related to the function.
Assist Department Head as the Budget Director in daily management and administration of all aspects of departmental operations.

Professional knowledge, skills and abilities to include:

Extensive knowledge of professional fiscal theory, techniques, practices and procedures, knowledge of generally accepted accounting principles and skill in applying this knowledge.
Assess and apply thorough knowledge of the reliability of systems and internal controls.
Identify problems and changing requirements.
May conduct research and recommend updates or changes to software applications to enhance functionality and meet program needs.
Extensive knowledge of supervisory practices and skill in supervising others, including communication skills, how to delegate and assign work, how to deal effectively with difficult employees, how to evaluate performance and to conduct investigations and participate in disciplinary actions.
Ensure that operating decisions are in compliance with the various state and federal laws and regulations to include local, state and federal regulations and statues governing the area of work.
Knowledge of applicable information technology to perform work independently; specifically, the Banner 9, PeopleAdmin, EaglePurch, Asset Essentials, Interscope, Anaplan, and 1910 Booking systems.
Ability to ensure integrity of information systems, internal controls and data, including recommending modifications as required.
Ability to apply updated information technology to facilitate program goals and program procedures.
Working knowledge of state government’s human resources policies and procedures.
Basic knowledge of strategic planning methodologies and practices.
Create and implement a departmental training program with fiscal responsibilities identified annually for staff development and growth.
Must possess a thorough understanding of the institution and demonstrate knowledge of higher education processes, policies, and procedures.
Function Program Supervision and Administration
Describe the specific tasks and responsibilities related to the function.
Under the supervision of the Associate Vice Chancellor of Facilities Management, provide comprehensive and advanced administrative guidance on complex program management issues. This includes oversight of budgets, work control administration, fiduciary responsibilities related to inventory, and the management of all University chargebacks.
Advise users, customers, and clients on policies and procedures, ensuring they are informed of all program requirements. Communicate with students, faculty, and staff to keep them updated on program changes, regulations, schedules, and deadlines. Provide coaching to staff on University and departmental policies and regulations, ensuring compliance in all areas. Manage financial support for the 1910 Booking system in relation to Facilities Management matters. Assist staff in resolving administrative issues and maintaining employee work plans within the respective area. Generate and submit reports from work order and inventory management systems, analyze the data, and provide actionable insights and strategies for improvement.
Effectively convey information clearly and concisely, both orally and in writing, to individuals or groups to ensure understanding of the message. Actively listen and respond appropriately, utilizing the most suitable communication medium, such as email, presentations, or other formats, based on the audience and context.
Oversee the annual work order and inventory reporting process, ensuring accuracy and completeness. Manage the integrity and accuracy of customer data within systems, as well as all information submitted electronically or through regular mail, including event applications, payment information, and related documentation. .

Additional Knowledge to include:
Strong analytical skills to evaluate and interpret complex policies, procedures, and reference materials applicable to students, faculty, and staff. Proven experience with university regulations, policies, and procedures, along with familiarity with UNC System structures and related software programs utilized for information systems.
Extensive experience working in an academic environment, addressing the personal, social, and cultural challenges commonly faced by students at a major research university.
Mentor, coach, and develop the comprehensive competencies of staff across multiple organizational units, including areas such as budget management, work order and inventory control, and event planning. Proactively identify and provide opportunities for employee training and professional growth. Lead and oversee the effective management of program and staff resources to ensure alignment with organizational objectives.
Prepare and submit payment information requests accurately and in a timely manner. Engage employees in strategic planning, implementation, and the development of policies and procedures to enhance operational effectiveness. Identify and address quality monitoring and performance improvement opportunities for fiscal services across diverse programs or areas of responsibility. Provide coaching and support to enhance employee competencies, ensuring alignment with the specific needs of the work unit.
Review and approve work findings/written reports often of moderate complexity. Ensure that fiscal rules and regulations are interpreted correctly. Must be trained and skilled in staff management and organizational development. Ensure long and short-term fiscal planning for staff and operations to ensure effectiveness and efficiency.
Function Human Resources Management
Describe the specific tasks and responsibilities related to the function.
Demonstrated ability to communicate information effectively to individuals or groups and deliver presentations tailored to the characteristics and needs of the audience. Mentor, coach, and manage the comprehensive competencies of staff across multiple organizational units, including budget management, work order and inventory control, and University event planning. Proactively seek opportunities and resources for employee training and professional development. Provide strategic direction in managing program and staff resources to ensure optimal performance and alignment with organizational goals.
Engage employees in strategic planning, policy development, and the implementation of procedures to enhance operational effectiveness. Identify and address quality monitoring and performance improvement opportunities for fiscal services across diverse programs or areas of responsibility. Provide coaching and facilitate the development of employee competencies to align with the needs of the work unit. Effectively manage resources to support employee training and professional growth while achieving operational goals and objectives."
Oversee quality monitoring and performance improvement initiatives for fiscal programs within the area of responsibility. Review and approve work findings and written reports, often of moderate complexity, ensuring accuracy and clarity. Interpret fiscal rules and regulations correctly and provide guidance as needed. Possess training and expertise in staff management and organizational development to foster a productive work environment. Develop and implement both long-term and short-term fiscal planning strategies for staff and operations to ensure effectiveness, efficiency, and alignment with organizational goals.
Effectively communicate major and/or complex situations and actions both within and outside the organization. Document and report intricate or unique issues, providing clear and well-articulated written conclusions. Establish and maintain professional working relationships in challenging or complex situations to support the achievement of organizational objectives. Must be adept at conveying processes and procedures to all stakeholders, including coworkers, supervisors, customers, and vendors, as needed.